FAQ

Frequently Asked Questions & Answers

 

 

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Shipping information

Shipping usually takes 2-5 business days, depending on your location.

Adding the 2-5 days it takes to manage and package your order. You will receive a tracking number once your order is shipped.

One can expect longer delivery in holiday season.

Shipping price and time can very depending if you are buying it nationally (Denmark) or internationally (Europe)

Return information

You can return an item within 14 days of receiving it, as long as it is unused and in its original packaging.

Shipping cost is not covered by Mossai.

Please be mindful when you buy. Are you in doubt about sizes or anything else? Contact us. We would love to help you make the purchase best suited for you